Introduction
The i-pro support desk is an important part of the services that i-Pro Software provide to all their clients. The main purpose of the support desk is education and support through
- Helpful and informative guides to help clients solve any issues they have quickly any time of the day or night.
- Series of webinars and short videos which demonstrate how to use key functions.
- Easy access to support wherever it is needed. Did you know you can access all features of the support desk from within the booking system and CMS?
- Provision of a range of community forums.
- Access to a trained technical support team.
We urge all our clients to use our support desk, and provide constructive feedback on the information contained within it. New guides are regularly added as we add new functionality to our product.
Links to new guides will be contained in forum posts, so please ensure that you register for updates (see section below). New guides are created to document:
- New or enhanced functionality.
- Common issues asked within support tickets.
- Reminders of existing functionality.
We hope that all our clients will find the support desk useful and informative. We look forward to receiving your feedback as we continue to focus on improving the support we provide.
This introduction guide will take you through several key features of the support desk, starting with how to log in.
Sign up and Log-in
Your on-boarding manager will ensure that support access is provided to all staff that have been identified. To gain access to new staff, please either phone the technical support number or send a request to [email protected]. Once we have validated the request the a login will be created and a activation email sent. The user must then follow the instructions in the activation email to finalise the set up of the account and set there personal password.
When the account has been activated users can access the support desk using the following URL, or directly from with the booking system (more on this later)
https://support.ipro-software.com/support/login
Once you are on this page you will have the following options: -
- Login using your previously created credentials
- Login using your google or social media account. or
- Reset your password
Top Level Overview: Getting Started
Once you are logged in you will see that the support desk is split into number of key areas.
From the support desk home screen you can perform a number of key tasks all of which are designed to help you get the help you need quickly and efficiently. By navigating down the page you will see the following options
- Perform a keyword search
- View your existing tickets
- View webinars and short videos
- Submit a ticket
- Join a discussion/forum
- Follow quick links to key sections of the support desk or
- Select a quick link to subsections of the support desk articles.
Search On-line Help
There are two easy to access quick searches
- Via the main support website home page
- From within an article.
Using the simple search you can easily search for help through our solutions, forums or your previous tickets. Articles and guides related to your search terms will be displayed as you type.
If the guide that you selected did not answer your question, why not check out the related articles, or search using a different keyword.
Once you have opened a article you will be able to perform another search (without returning to the home page) as well as follow quick links to related articles.
Viewing Existing Tickets
To view your existing tickets, select "my tickets", here you will be able to view all your tickets and their current status.
Submit a Tickets
To submit a ticket click on the "submit a ticket" icon, this will then present you with the screen below.