How to Manage a Booking Received via a Sales Channel

In this guide, we'll unravel the unprecedented control at your fingertips when using iPRO. Enjoy peace of mind as guests and sales channels effortlessly update in real-time. 

There are two elements intentionally blocked? 

1. Cancellations!
2. Date changes

Why? 

Guest cancellations typically incur charges when initiated by the agency. However, when guests cancel via their login area, iPRO updates instantly, and you incur zero cancellation charges. 

Any alterations to booking dates will result in a corresponding change in the booking price. It's crucial to note that the sales channel charges are based on the original dates. Therefore, if the booking is shortened, you'll still be charged the higher rate. Conversely, if the booking is extended, the sales channel will adjust their commission to match the new price.

To ensure accurate and fair charges, it's imperative that date change requests be made directly within the sales channel by the guest, and not through iPRO. This guarantees that pricing adjustments align seamlessly with the sales channel's policies and prevents any discrepancies in charges

Insights from Sales Channels: Unpacking Key Data Points ?

Here's a breakdown of the common data we receive from sales channels:

• Property: Obvious but crucial!
• Dates: Clear and essential!
• Financials: Clear breakdown of price paid and extras
• Source: Booking origin
• Group: Adults, Children, Infants, Pets - If available
• Guest Notes: Personalised requests or information
• Channel Feed (XML): Vital data via the channel manager.
• Sales Channel Reservation ID: Unique booking identifier, in case you need to track via the sales channel
• Guest Payment Status: Keeping track of the payment status

Handling booking changes via iPRO

Enhanced Guest Management in iPRO

In iPRO, you have the power to update guest notes, offer additional services, and document an unlimited number of communications—all without sending this data back to the sales channel. However, if a guest logs into their sales channel dashboard and makes amendments, iPRO is instantly updated. Upon your next login, you'll be presented with the following details inside your booking

Guest-Initiated Booking Updates:

When a guest modifies a booking, iPRO provides clear details of the changes, allowing you to update accordingly. 

Why don't we automate this, you ask?

The reason is simple. You might have already recorded these changes or customised something you don't want filtering back to the sales channel. Automatic overwrites could lead to the loss of your customisations. Thus, we opted for a slight manual process with clear instructions, as we believe the guest is yours, and iPRO shouldn't send everything back to the sales channel! Your control, your customisation

Next, learn how to manage your financials for Sales Channel Bookings >>