Guests paying via Virtual Credit Card at the sales channels

Introduction

Depending on the sales channels you advertise on and payment terms on your account, guest may be able and expecting for you the Agency, to take payment from the card details they provided at the sales channel at the time of booking. When these bookings are made a Virtual Credit Card is attached to that booking. You can "reveal" this information on that booking via the Rentals United Platform. Allowing you to input those details in iPRO and process a MOTO payment.

Prerequisites 

• Channel manager account 
• Advertising on Vrbo
• Advertising on Booking.com where you take payment via Virtual Credit Card
• MOTO capability enabled with your Payment Provider 

Accessing the Virtual Credit Card information 

1/ Log into Your Rentals United Account

• Click on the channel manager modal in iPRO
• Click on the "Log in to Rentals United" button top right of the screen
  
• Your Login details can be accessed via the "Connections" tab.
• IMPORTANT NOTE - DO NOT CHANGE YOUR PASSWORD
  The password in iPRO is needed for the system to connect to the channel manager. If your password differs to what is in iPRO it breaks the connection between iPRO and the Channel Manager.
  

2/ Guest booking

• From the dashboard, click on Bookings > Your bookings
  
• Navigate to the guest booking by using the search filters. Click on the booking
• Inside the booking you will find the Virtual Credit Card details for the guest. To reveal these details click the "Reveal" button
  
  
  
• If the reveal button is greyed out like below and not clickable these details can no longer be accessed via Rentals United.
   Rentals United can reveal the credit card details for 10 days after they are provided from the channel. Once this period passes, Rentals United will no longer share this information with you. If the guest has not been charged yet, you need to contact Sales Channel in order to get the data directly from them.
   

3/ Processing the Payment

• Using the Virutal Credit Card details you can process a MOTO payment against this card in iPRO by Clicking "Add guest payment" in their iPRO booking.
  

  

   

• If you do not have MOTO capability enabled in your Payment Provider account you will not be able to process this MOTO payment and will need to direct the guest to your Make payment page.

FAQs 

1. What is a Virtual Credit Card (VCC)?

A Virtual Credit Card is a digital card provided by sales channels like Booking.com or Vrbo, allowing agencies to process guest payments. Guests provide their payment details during booking, and the sales channel generates a VCC tied to the booking.

2. Which sales channels support Virtual Credit Cards?

Virtual Credit Cards are typically supported on:

• Vrbo
• Booking.com (when your account payment terms specify that the agency takes payment)

3. What do I need to process Virtual Credit Card payments?

To process VCC payments, you need:

• A channel manager account (e.g., Rentals United).
• An account on a supported sales channel like Vrbo or Booking.com.
• MOTO (Mail Order/Telephone Order) capability enabled with your payment provider.

4. How can I access Virtual Credit Card information?

Step 1: Log into Rentals United

• Navigate to the channel manager module in iPRO.
• Click on the "Log in to Rentals United" button.
• Retrieve your login details via the "Connections" tab.

Step 2: Locate the Guest Booking

• From the Rentals United dashboard, go to Bookings > Your Bookings.
• Use the search filters to find the guest booking.
• Open the booking and click the "Reveal" button to view the VCC details.

Note:
If the "Reveal" button is greyed out, the VCC details are no longer accessible in Rentals United. VCCs are only accessible for 10 days after being issued by the sales channel. After this period, contact the sales channel directly to retrieve the data.

5. How do I process a payment using the Virtual Credit Card?

• Use the VCC details to process a MOTO payment via iPRO.
• In iPRO, navigate to the guest’s booking and click "Add Guest Payment."

Important:
If you do not have MOTO enabled with your payment provider, you will need to ask the guest to use your "Make Payment" page instead.

6. What happens if I don’t process the payment within the 10-day window?

If the VCC is not processed within 10 days:

• Rentals United will no longer display the card details.
• You will need to contact the sales channel (e.g., Booking.com or Vrbo) directly to obtain the VCC details.

7. What should I do if I don’t have MOTO capability?

If MOTO payments are not supported by your payment provider:

• Direct the guest to your "Make Payment" page in iPRO.
• Ensure this process is explained clearly to avoid payment delays.

8. Can I rely on VCC payments for all bookings?

No, VCC payments depend on the sales channel and your account's payment terms. Always confirm your account settings with the sales channel and ensure you meet all prerequisites to handle VCC payments.

9. What if I encounter issues accessing or processing the VCC?

• Verify your MOTO capability with your payment provider.
• Ensure you access the VCC within the 10-day window.
• If the issue persists, contact the sales channel's support team for assistance.

10. How do I prevent future payment delays with VCCs?

• Process payments as soon as possible after a booking is made.
• Regularly monitor your Rentals United account for pending payments.
• Ensure MOTO functionality is active and functioning with your payment provider.