How iPRO handles booking data provided by external sales channels

Welcome to the intricate world of holiday let financials, where decoding and mapping data from diverse sales channels is a vital step in ensuring accuracy. Each channel comes with its unique set of nuances, leading to slight variations in the data received. Despite these differences, rest assured that the financials presented to guests are 100% accurate. iPRO diligently computes payments due to property owners and suppliers, offering a seamless and precise financial management system for your vacation rental business.

Here's a summary of how iPRO manages data from the sales channels

1/ Payment status

Paid in full

When the sales channel manages guest payments, your booking will be marked as 'Paid in full,' and the payment will be recorded as 'deferred.' In this context, 'deferred' means the guest has paid, but the funds are not yet in your bank account. This deferred status allows for easy reconciliation, ensuring you receive the correct payment amount

Provisional

In cases where your company directly manages guest payments, and the sales channel serves as a booking source, the status will be 'Provisional.' Guests will receive a payment link request, allowing them to process payments through your dedicated payment pages.

2/ Holiday total value

When receiving the booking iPRO will calculate how much the booking would have been if they booked via your own website.  It will then review if the sales channel has provided any additional fee values i.e.

Host fee: the commission charged by the sales channel

Extras i.e. Service Fee, Pet Fee, Damage Waiver, etc...

iPRO employs a meticulous approach to pricing, utilising all available information to determine rates

Rental Amount for the Accommodation

This is ALWAYS Calculated based on the listed prices on the website and is displayed here within the booking:

iPRO will then automatically add any compulsory extras as listed below.

Extras

• Host Fee: Derived from data provided by the sales channel.
• Itemised Extras: Determined based on available sales channel data.
• Compulsory Itemised Extras: Set when 'compulsory' is marked as 'True.'
• OTA Markup: Calculated by assessing the difference between the actual guest payment and the expected total price, including extras and host fees. The additional amount is itemised as an OTA markup, applicable to any associated taxes, as it contributes to the company's additional income.

The total price of the booking for the guest in iPRO should always match the total price for the guest at the sales channel.  The OTA markup will not be included in the amount payable to the owner unless you specifically configure it 

Sales Channel which provide the Host Fee in their Feed to iPRO:

• Airbnb
• Booking.com
• Homes and Villas by Marriott
• Hopper
• Hostelworld
• Likibu
• Ostrovok
• MakeMyTrip
• TripAdvisor
• Whimstay
• Plumguide
• Oliver's Travels
• The Quintess Collection

If the price is less than what is expected iPRO has a global rule that you MUST configure so that iPRO knows the logic required to update the booking financials correctly.

1. Set 'Booking' price to match the channel price: In this scenario, iPRO deducts all known extras from the total price, logging the accommodation cost within the booking. The owner's net amount is then calculated based on the agreed commission from this custom value. It's essential to note that, with this setup, the owner may receive less than the contracted amount.
2. Apply a discount to the booking and calculate commission based on the net price: iPRO introduces a discount to ensure accurate calculations, and the commission is then calculated based on the discounted value. This results in the owner receiving less than the list price due to the applied discount.
3. Apply a discount and deduct from the agency amount: iPRO adds a discount to the booking but deducts this from the agency commission, ensuring the owner receives the full amount due as if the booking was received at full value.

IMPORTANT READING WHEN IT COMES TO PRICING AND THE SALES CHANNELS

1. Warning: Price Errors Ahead! Why You Can’t Afford to Skip the Checks
2. Avoid this common pricing mistake on the channels or suffer the consequences!

Next, learn how to manage your 3rd Party Bookings >>