Introduction
Tracking complaints through the booking system is very important. This allows you to identify areas for improvement on your properties or improvements to your process to ensure you put the right guest into the right property.
Tracking this allows you to take a proactive approach in preventing future complaints.
How to set up Complaint Reasons?
1/ On your iPro Dashboard, go to Settings > Complaint Reasons:
2/ This will bring you to the Complaint Reasons dashboard which will list down all the current complaint reasons on your account that is available for use. You can edit or delete complaint reasons here by clicking on the appropriate icon under the Actions column:
3/ To add a new complaint reason, click the 'Add New' button on the upper left corner:
4/ The Add Complaint Reason window will pop-up and simply input the value in the Name field and click 'Save':
5/ You will now see the new value you added to your Complaint Reasons dashboard and is now ready to use on your booking system:
By implementing what you have learned from this guide you will be able to answer the following questions:
- How to add/edit/delete complaint reasons?
- Why is tracking complaint reasons important and how can my agency/company benefit from this?
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