How to reset your password for the owner portal?

• Introduction
  • Step 1: Initiating Password Reset
  • Step 2: Providing Email Address
  • Step 3: Receiving Reset Instructions
  • Step 4: Setting a New Password
• How to Reset and Create a New Password
  • Importance of a Secure, Private Password
  • Crafting a Secure Password
  • Step 5: Logging In with the New Password
• Troubleshooting Login Issues with Your New Password
• Conclusion

Introduction

If you find yourself unable to recall your password, fret not! There's a simple solution to reset it and regain access to your Owner Portal account.

Step 1: Initiating Password Reset

1. On the login screen, locate and click the 'Forgot your password' option.

Step 2: Providing Email Address

1. Enter the email address associated with your account. If unsure, contact your property manager for assistance, as the correct email address is crucial for proceeding.
2. Click 'Send Reset Link' to proceed.

Step 3: Receiving Reset Instructions

1. Check your email inbox for a message with the subject line: "Dear [First] [Last Name], here is your reset password link."
2. Open the email and click the link provided to access the password reset page.

Step 4: Setting a New Password

On the password reset page, create a new, unique password following the guidelines outlined below.

NB: If you wish to view your password please click the 'eye' icon to view the password.

How to Reset and Create a New Password

Importance of a Secure, Private Password

To protect your private information online, it is essential to use a personalised, cryptic password. This ensures that only you can access your data, safeguarding it against unauthorised access and maintaining your privacy.

Crafting a Secure Password

A strong password is crucial for securing your account. Here are some guidelines to help you create an effective password:

• Combine letters (both uppercase and lowercase), numbers, and special characters like !, ?, or *. [Edit specific instructions here if necessary?]
• Aim for a length of at least 12 characters, which could include a phrase or a series of unrelated words.
• Avoid predictable patterns, common words, or any personal information such as birthdays.
• Consider using password management software (e.g. 1Password) to generate and store complex passwords safely, which you can access with one master password.

Step 5: Logging In with the New Password

1. After successfully setting your new password, you'll be redirected to the login page.
2. Enter your email address and the new password, then click 'Sign in' to access your Owner Portal.

NB: If you wish to view your password please click the 'eye' icon to view the password.

Troubleshooting Login Issues with Your New Password

If you encounter any issues with your new password, follow these steps:

1. Double-check for correct password entry, ensuring there are no unintentional errors.
2. If issues persist, clear your browser's saved data specifically for our website as outlined below:

• For desktop browsers: Navigate to browser settings, locate 'Privacy' or 'History', and clear browsing data for our site only.
• For mobile devices: Access browser settings via the settings app, clear history or cache, and specify data clearance for our website.

Conclusion

You've successfully completed the process of resetting your password for the Owner Portal. By following these steps, you've ensured secure access to your account and property information. Should you encounter any further difficulties, don't hesitate to reach out to our support team for assistance.