How to Activate my Owner Account?

• Introduction
  • Step 1: Accessing the Reset Password Page
  • Step 2: Requesting a Password Reset
  • Step 3: Receiving the Reset Password Email
  • Step 4: Setting Your New Password
• How to Reset and Create a New Password
  • Importance of a Secure, Private Password
  • Crafting a Secure Password
  • Step 5: Logging In with Your New Password
• Conclusion

Introduction

Congratulations on joining the Owner Portal! You've taken the first step towards effortless management of your property. This guide will walk you through the simple process of activating your account and setting up your password, ensuring smooth access to your portal. Follow the steps below to get started.

Access the owner portal www.agencydomain.com/owners/login - Please change 'agencydomain' to your property manager's root domain and then add owners/login

Step 1: Accessing the Reset Password Page

Click the link provided in your 'Welcome to your Owner Portal' email, which will direct you to the password reset page. The link will typically be in the format: www.agencydomain.com/owners/reset-password. Replace 'agencydomain.com' with the rootdomain of your chosen property manager.

Step 2: Requesting a Password Reset

On the reset password page, enter the email address associated with your account (the same one used to receive the welcome email). Click the 'Send Reset Link' button to request a password reset.

You will then click 'Send Reset Link'

Step 3: Receiving the Reset Password Email

Check your email inbox for a message with the subject line: "Dear [First] [Last Name], here is your reset password link." Open the email and click the link provided to proceed to the password reset page.

Step 4: Setting Your New Password

Once on the password reset page, you can now create your own unique password. Follow the instructions to craft a secure password as outlined below

NB: If you wish to view your password please click the 'eye' icon to view the password.

How to Reset and Create a New Password

Importance of a Secure, Private Password

To protect your private information online, it is essential to use a personalised, cryptic password. This ensures that only you can access your data, safeguarding it against unauthorised access and maintaining your privacy.

Crafting a Secure Password

A strong password is crucial for securing your account. Here are some guidelines to help you create an effective password:

• Combine letters (both uppercase and lowercase), numbers, and special characters like !, ?, or *
• Aim for a length of at least 12 characters, which could include a phrase or a series of unrelated words.
• Avoid predictable patterns, common words, or any personal information such as birthdays.
• Consider using password management software (e.g. 1Password) to generate and store complex passwords safely, which you can access with one master password.

Step 5: Logging In with Your New Password

After setting your new password, you will be redirected to the login page. Enter your email address and the new password you've just created, then click 'Sign in' to access your Owner Portal.

NB: If you wish to view your password please click the 'eye' icon to view the password.

Conclusion

Congratulations, you have successfully activated your Owner Portal account and set up your password. You're now equipped to efficiently manage your property with ease. Should you encounter any issues or have any questions along the way, our support team is here to assist you.