What is Cover Genius and Booking Protection?

What is Booking Refund Protection?

Booking Refund Protection is a comprehensive protection product powered by XCover, the award-winning global distribution platform from Cover Genius. Guests can opt for Booking Refund Protection during the online booking process. If guests are unable to attend their stay due to circumstances covered by the Terms and Conditions of the protection plan, XCover will issue a full refund and manage all related communication with the guest. You can find the full terms of the protection plan.

Please note, only customers who are signed up for Direct Debit will be automatically enrolled in offering Booking Refund Protection to their guests unless they choose to opt out.

Please review the Terms of Service for this protection product. We recommend that you read them carefully before your iPRO account is upgraded to include Booking Refund Protection (powered by XCover).

How does this benefit you?

1. No cost to you: This feature is being added for iPRO users as a complimentary enhancement, as part of our ongoing commitment to innovation.
2. Earn more revenue: You will earn a 5% commission (calculated as a percentage of the refund protection purchase price) every time a customer adds Booking Refund Protection to their purchase during the online checkout process.
3. Increased conversions: Recent case studies show that clients who offer Booking Refund Protection may see an increase in core conversions due to “the protection effect.”
4. Enhanced security for guests: Guests can purchase Booking Refund Protection, giving them peace of mind for unforeseen circumstances.
5. Effortless management: XCover will handle all refund requests, ensuring smooth operations for both you and your guests.

How does the payment flow work?

The guest pays for Booking Refund Protection as part of their booking, whether they are paying a deposit or the full amount. This payment goes directly to you (our client). iPRO will then issue an invoice for 95% of the Booking Refund Protection fee, which will be automatically collected via Direct Debit and passed on to XCover.

Additional Advantages for Your Customers

1. Hassle-free refund assistance: XCover manages refund requests end-to-end, saving you time and effort.
2. Fast processing and payments: XCover is committed to processing 95% of refund requests within three business days, with instant payments available for approved refunds in any currency and language.
3. Flexibility for guests: Guests can modify or cancel their protection plan directly through their XCover accounts.