Software Release - 2025R1 - v3.25.01

Overview

This release guide documents the changes made to the iPro CRM Software during the first release of 2025

Reminder: All clients have the ability to view all software changes on their staging site (IPROSTAGE), prior to deployment on the live site.

i.e. clientdomain(com).iprostage.com

(com) is the extension of domain .co.uk, .net, .info, etc...

Deployment Process

Deployment of the updated software is by client request raising a ticket with the support desk or via an email to support@ipro-software.com.

Deployment will be scheduled within an agreed time window. If you wish to change the time which has been agreed, please contact the support desk to arrange a suitable alternative.

Enhancements

iPRO Channel Manager

There have been multiple updates to the iPRO Channel manager in this release

• Due to inconsistencies in how the OTA's handle discounts we now send all discounts to the channel manager as a discounted rate (i.e., the rate with the discount applied).  As a result, whilst the rate on the OTA will be correct, it wont show as having been discounted  [6891]
• All rates are now sent to the channel manager as LOS rates.  This reduces confusion as to which option to select when setting up connections to new channels and reduced the risk of problems with channels that treat LOS and non LOS rates differently [6891]
• The process of retrieving from the channel manager the details of the card that can be charged to pay for a booking has been enhanced.  To ensure PCI compliance we don't store all the card details in iPRO, instead we retrieve them from the channel manager when you are ready to take the payment, but can only do this once.  If a card has been supplied you will be given the option to retrieve its details when you click on the Add Payment button in the back office and select to pay using an appropriate payment provider [6961, 7027]
• There have been enhancements to the communications facility for bookings that have been made via an OTA.  Messages sent by the guest through the OTA's own messaging feature are now visible in iPRO, in both the main inbox and inside a booking on the communications tab.  Clicking on the message will bring up a chat style window showing the communication with the guest where you can reply from iPRO and the message will be sent to the guest through the OTA. [6967]
• The process of connecting a new property has been enhanced, so it can be enabled from the Channel Manager page without having to go into the CMS [7059]

Cover Genius [6905, 6958]

• Support for Cover Genius (Booking Protect) has been enhanced in this release, which includes an updated UI on the checkout pages for guests.  Contact support if you want to enable this feature on your site.

Rule Based Payment Gateway [6948]

• The rules based payment gateway adds additional functionality to the payment options so that you can use different payment providers, or different accounts with the same payment provider, depending on a range of options such as the currency being used, the brand associated with a booking, or the location of the property being booked.

Trust Payments

There have been a number of enhancements to the integration with Trust Payments to improve reliability

• Instances of payments failing or not updating correctly have been significantly reduced
• Preauthorisation's for security deposit payment are now more reliable.  You can choose to create a pre auth using the card the guest previously used on the booking or enter the details of a new card.
• If you have enabled the automatic SD pre auth feature then the pre auth will happen automatically on the due date of the SD payment schedule.  You will still need to look out for overdue payments in case the pre auth request is rejected by the card issuer
• A preauthorised security deposit will be automatically cancelled 7 days after checkout.  If there are damages on the property you need to click the Refund Security Deposit button on the booking within 7 days of checkout to retain the security deposit
• If you delete a preauthorised payment or a payment that has not yet cleared then it will be cancelled in Trust Payments.

Bugs Fixed

• The IsBrokenRule option was not working when using the property search APIs [6954]
• A + character in a guest email address may not be saved correctly when the contact record is updated and may prevent the guest from being able to make an online payment [7008]
• Poor performance when searching the inbox on a site with a very large number of emails [7011]
• Data in the Agency Income report may be incorrect if the quantity of an extra on a booking is more than one [7012]
• Property images not syncing with channel manager [7029]
• When using the "Create a new enquiry for every email" switch on a contact, new enquiries are linked to the wrong contact record [7036]
• Discounts not displayed on the back office calendar when greater than £1000 [7043]
• Deposit amount shown on back office calendar and booking form is not including mandatory extras that are payable on order [7049]
• The {payment} token on the booking confirmation screen shows the incorrect value when paying the security deposit [7054]
• When a guest cancels a booking via the OTA the email is not sent to the agency [7058]
• Payment schedules for an owner extra have a price against them when the quantity of the extra has been set to zero [7062]