About this course
Course Overview
The objective of this training session is to have the knowledge and understanding of how to manage the various scenarios that can arise when running a holiday lets agency.
Some of the features shown case on this module may be restricted to certain users depending on your internal policies.
Lesson 1: How to cancel a booking
About the lesson:
Within this lesson you will learn how to effectively cancel booking, utilising the various options and how the money should be handled.
Cancelling a booking isn't just about releasing the dates, we have to decide what is refunded to the guest and what is payable to the owner.
Lesson 2: How to create a gift voucher
About the lesson:
Within this lesson you will learn how to create a gift voucher, a gift voucher can be used to reward loyal guests or could be purchased directly as a gift to a friend or family member.
Lesson 3: How to create a promotion voucher
Part 1:
Part 2:
About the lesson:
Within this lesson you will learn how to create a promotional voucher, these can be used as incentives when a complaint has been raised. They can also be used to encourage guests to rebook after their holiday has ended.
Lesson 4: How to create a relet opportunity
About the lesson:
Within this lesson you will learn how to create relet opportunity when cancelling a booking.
Lesson 5: How to manage guest requests during their stay
About the lesson:
Within this lesson you will learn how to track and manage any maintenance or housekeeping requests when the guests are on holiday. How you handle these requests will determine the review score you receive, a proactive approach to guest requests will ensure a good review.
Lesson 6: How to reclaim money paid to owners for cancelled bookings
About the lesson:
Within this lesson you will learn how to reclaim money already paid when an owner cancels the booking or can no longer honour your booking. Within iPro we have features to auto claim payments back on the next statement.
Lesson 7: How to transfer dates on a booking
About the lesson:
Within this lesson you will learn how to easily transfer the dates of a booking from the existing dates to new agreed dates with the guest. You will learn how to honour the current rates or re-calculate based on the new dates.
Lesson 8: How to transfer a booking to another property
About the lesson:
Within this lesson you will learn how to transfer a booking to alternative property, depending on your owner rules and if the previous owner has been paid. iPro will automatically claim any paid monies back.
Easily transfer bookings and tag them for future reference.
Resources
Click here to engage and get help within our Q & A Forum
How To Guides - Booking Management Advanced
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