Welcome to Learn 2 Master iPro - 12 Week Masterclass

Modified on Sun, 4 Jun, 2023 at 4:38 PM


About this course


Firstly I would like to thank you for being a part of the iPro community, it's important that we all work together to ensure a strong community is created where we provide excellent holidays to all our guests throughout the world.  Providing great service and importantly YOU enjoy running your business with peace of mind that your technology requirements are taken of.


The course can be run either in tandem with your instructor, as outlined below or you can indeed work at your own pace and follow the lessons one after another.



Course Structure


Week 1 - Setup


Setup & Configuration - Training Session 1

Setup & Configuration continued - Training Session 2 



Week 2 - Customer Service & Owners Team


Create & Edit Property Listing - Training Session 3

Advanced Property Listing - Training Session 4



Week 4 - Customer Service / Reservation Team


Lead Management - Training Session 5

Guest Experience & Email Communication (Leads) - Training Session 6



Week 5 - Customer Service / Reservation Team


Booking Management - Training Session 7

Guest Experience & Email Communication (Bookings)- Training Session 8



Week 6 - Customer Service / Reservation Team


Bookings - Advanced Super User Training - Training Session 9


Week 7 - Management / Customer Service / Reservation Team


Automated Workflows - Plan & Configure automated guest communication


Week 8 - Management / Customer Services / Accounts


Reports - Training Session 11


Week 9 - Owners Team / Accounts / Property Management


Property Management & Charges - Training Session 13

Accounts & Statements - Training Session 14


Week 11 - Owners Team / Accounts / Property Management


Historical Statement Run - Training Session 15


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