About this course
Firstly I would like to thank you for being a part of the iPro community, it's important that we all work together to ensure a strong community is created where we provide excellent holidays to all our guests throughout the world. Providing great service and importantly YOU enjoy running your business with peace of mind that your technology requirements are taken of.
The course can be run either in tandem with your instructor, as outlined below or you can indeed work at your own pace and follow the lessons one after another.
Course Structure
Week 1 - Setup
Setup & Configuration - Training Session 1
Setup & Configuration continued - Training Session 2
Week 2 - Customer Service & Owners Team
Create & Edit Property Listing - Training Session 3
Advanced Property Listing - Training Session 4
Week 4 - Customer Service / Reservation Team
Lead Management - Training Session 5
Guest Experience & Email Communication (Leads) - Training Session 6
Week 5 - Customer Service / Reservation Team
Booking Management - Training Session 7
Guest Experience & Email Communication (Bookings)- Training Session 8
Week 6 - Customer Service / Reservation Team
Bookings - Advanced Super User Training - Training Session 9
Week 7 - Management / Customer Service / Reservation Team
Automated Workflows - Plan & Configure automated guest communication
Week 8 - Management / Customer Services / Accounts
Week 9 - Owners Team / Accounts / Property Management
Property Management & Charges - Training Session 13
Accounts & Statements - Training Session 14
Week 11 - Owners Team / Accounts / Property Management
Historical Statement Run - Training Session 15
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